The UT administration today announced that a complaint box would be placed in every panchayat in J&K to enable people to register their grievances. The directions in this regard were issued by the Lieutenant-Governor (L-G), GC Murmu while chairing the first meeting of the Administrative Council.
KK Sharma and Farooq Khan, both Advisers to the L-G, BVR Subrahmanyam, Chief Secretary and Bipul Pathak, Principal Secretary to L-G attended the meeting.
The Administrative Council reviewed the functioning of the public grievances mechanism in Jammu and Kashmir.
The Principal Secretaryto Government, Planning, Development and Monitoring and Grievances Department, Rohit Kansal, made a detailed presentation, explaining the process of registering and handling the grievances and complaints.
The council was informed that grievances were received through different means, including post and also could be brought to the L-G’s grievance cell by the complainant personally.
In addition, public outreach darbars are conducted twice a week by Advisers to the Lieutenant-Governor where people have an opportunity to walk in and present their complaints and grievances.
Reviewing the functioning of the grievance cell, the L-G directed that the disposal of grievances and in particular the time taken for disposal should be rigorously monitored. He also directed that the “Awaz-e-Awaam” portal of the J&K Public Grievance Cell should include a mechanism for registering and monitoring grievances received during public outreach meetings by the Advisers.
Murmu directed that a dashboard be prepared on the portal in order to monitor the disposal of grievances on a real time basis. He directed that grievances received in public durbars should be entered in the “Awaz-e-Awam” system.
The council noted that the grievance cell had already received 82,613 grievances from different sources, out of which 43,420 had been escalated on the e-portal.