- Samsung says it launched investigation after the tests were published
- Samsung says devices that sustained water damage can be replaced
- Company claims fault affected devices “very tiny” in number
Earlier this month, US non-profit organisation Consumer Reports shocked everyone by saying that Samsung Galaxy S7 Active is not as water resistant as Samsung claims it to be. This came as a big surprise to the industry as Samsung has been praised around the world for its water resistance on its Samsung Galaxy S7 Edge and Galaxy S7, which like the Galaxy S7 Active both feature IP68-certification for dust and water resistance, while Consumer Reports is well respected for its product testing.
Even Maria Rerecich, Consumer Reports’ Director of Electronics Testing, said that she didn’t expect the phone to fail the tests as Samsung’s claims are usually “fairly good.” The company had claimed the smartphone could survive immersion in up to 5 feet of water for 30 minutes – but the phone managed to fail Consumer Reports’ test. Now, the company has come out and said that it has identified and fixed the manufacturing fault that caused the problem in certain devices.
The company has said that it will replace any phone under warranty that has been damaged due to this fault in manufacturing process. Samsung said that it launched an investigation and fixed the fault approximately one week after the tests were published on July 8, Consumer Reports says.
Regard the number of devices that had the fault and were sold by the company, Consumer Reports has quoted Phil Berne, a public relations manager for the company, saying “compared to the total number of devices sold, it was tiny.”
The company has, however, not disclosed the total number of Samsung Galaxy S7 Active devices sold since its launch.
The Active variant of Galaxy lineup is usually advertised as the most rugged version of the lineup and surprisingly, out of the three Galaxy S7 variants, it was the only one to fail the immersion test.
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